Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Introduction
We place the highest importance on respecting and safeguarding your privacy. Our relationship with you is one of our most valuable assets, and we strive to ensure that you feel secure and confident while using our Platform and Services. The purpose of this Privacy Policy is to help you understand how we collect, use, store, share, and protect your personal data when you access our website, platform, or services.
The Platform is provided by PROBAY™ Limited (hereinafter “Company” or “our” or “we” or “us”), a company incorporated under the Companies Act, 2013, bearing CIN: U70200UP2026PLC241984.
By accessing or using our Platform or Services, you acknowledge that you have read and understood this Privacy Policy. The terms of this Policy (and any changes thereto) will become applicable to you retrospectively on and from the date of your first use of the Platform. If you do not agree to the terms of this Policy, please do not use our Platform and Services. Further, by using this Platform, you also confirm that you are either the owner of or are duly authorized to use and share the information that the Platform may require, and that you using the Platform does not violate any applicable law or contract by which you may be bound or is otherwise prejudicial to any person.
You agree to indemnify the Company, its employees, directors, officers, agents, business associates, affiliates and agents from any loss, damage, expenses or other adverse consequence they suffer as a result of your usage of the Platform unless such loss, damage, expenses or other adverse consequence can be attributed to our act or omission.
The Policy extends to the following information:
(a) information you provide us;
(b) information collected while you use the Platform and Services;
(c) information collected from any other source; or
(d) information generated while availing the Services including but not limited to any transactional information.
We aim for full transparency on how we gather, use, and share your information.
1. INFORMATION WE COLLECT
We may collect personal identification information from you through various means, including, but not limited to, when you visit our Site, register on the Site, place an order, or engage with other activities, services, features, or resources made available on the Site. You may be asked to provide certain information such as your name, email address, mailing address, phone number, date of birth, date of incorporation, or other relevant details as required.
You may also choose to visit our Site anonymously. We collect personal identification information only when such information is voluntarily submitted by you. You may decline to provide personal identification information; however, doing so may restrict your ability to access certain features or services available on the Site.
When you access our Platform or avail the Services, we automatically collect certain technical and usage-related information including the pages that you view, your internet protocol address, the links you select or actions you take, browser type, the unique identifier of your device and device information such as operating system, operating system version, browser plug-ins, crashes, system activity, hardware settings, location based information, date and time of your request and referral URL, and cookies that may uniquely identify your browser and mobile application and the previously visited webpage.
When you avail the Services, we may after obtaining consent, access and read information from your device such as information from your SMS storage for the providing the Services. Further, certain Services require us to obtain access to the ability to make phone calls or send messages using your device. If you choose to avail such Services, by agreeing to this Policy and Terms you are providing your express consent to permit the Company to access the calling and messaging functionalities of your device.
2. HOW WE USE THE INFORMATION
We process your personal data only for lawful purposes. However, notwithstanding anything contained in this Policy, you expressly acknowledge, consent and agree to the following terms on information use and further authorise us to access and process your information in the manner set out below:
- To improve customer service – Information provided by you helps us respond to your customer service requests and support needs more efficiently.
- To personalize your experience - We may use information in the aggregate to understand how you use the services and resources provided on our Site.
- To improve our Site - We may use feedback provided by you to improve our products and services.
- To process payments - We may use the information provided by you when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site features - To send you information you agreed to receive about topics we think will be of interest to you.
- To send periodic emails - We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product, or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.
4. SECURITY SAFEGUARDS
We implement reasonable technical, organisational, and security safeguards to protect your personal data against unauthorised access, disclosure, alteration, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.
6. ACCURACY OF INFORMATION
You are responsible for ensuring that the personal data provided by you is accurate, complete, and up to date. You should not provide false, misleading, or inaccurate information or impersonate another person while using our Platform or Services.
7. LINKS TO OTHER SITES
Our Platform provides links to other websites and third-party platforms (“Third-Party Platforms”). Such Third-Party Platforms may collect information about you. We are not responsible for the privacy practices or the content of those linked websites and Third-Party Platforms. We recommend you review the privacy policies of such Third-Party Platforms.
8. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable law.
We may retain personal data for longer periods where necessary for:
- Compliance with legal or regulatory obligations
- Enforcement of legal rights
- Prevention of fraud or misuse
- Record-keeping obligations
When personal data is no longer required for the specified purpose and retention is not required by law, we will erase such data in accordance with applicable law.
9. CHANGES TO THIS POLICY
We may update or modify this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes. The revised version will be posted on the website/platform. Continued use of the platform after such update shall constitute your acceptance of the revised Privacy Policy.
10. WITHDRAWAL OF CONSENT BY YOU
You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to compliance@probay.in. In case you later withdraw your consent, we request you not to access the Platform and/or use the Services and also reserve the right to not provide you any Services through the Platform.
11. CONTACT US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
- Email: hello@probay.in
- Phone: 1800 12 12345
We aim to resolve grievances expeditiously.