Privacy Policy

PROBAY Limited ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.probay.in and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information Provided by You: The personal information we collect may include:

• Name and contact information (email address, phone number)
• Business information (company name, GSTIN, PAN)
• Payment information (when making payments for services)
• Communication preferences
• Any other information you choose to provide

Information Automatically Collected: When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and send related information
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address technical issues

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services)
• For Legal Purposes: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: We may share your information for any other purpose with your consent

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and vulnerability scanning
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You have the right to request correction of inaccurate information
• Right to Erasure: You have the right to request deletion of your personal information
• Right to Restrict Processing: You have the right to restrict processing of your information
• Right to Data Portability: You have the right to receive your information in a structured format
• Right to Object: You have the right to object to processing of your information

To exercise these rights, please contact us at hello@probay.in. We will respond to your request within 30 days.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When we no longer need your personal information, we will securely delete or anonymize it. For tax and accounting purposes, we may be required to retain certain information for up to 8 years as per Indian laws.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@probay.in
• Phone: +91 844 741 2345
• Address: PROBAY Limited, [Your Address], India

For any grievances, please contact our Grievance Officer at the same email address.