Refund Policy
We want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for requesting refunds for our services.
1. Introduction
The Platform is provided by PROBAY™ Limited (“Company”, “we”, “our”, “us”), a company incorporated under the Companies Act, 2013, bearing CIN: U70200UP2026PLC241984.
At www.probay.in, we strive to provide high-quality professional and platform-based services. This Refund Policy outlines the terms under which refunds may or may not be granted.
By using our services and making payments through the Website, you agree to this Refund Policy.
2. Payment Terms
All payments made for services through the Website are considered advance payments towards the services requested.
Payment confirms your acceptance of the service scope, pricing, and applicable terms and conditions.
3. General Refund Policy
Fees paid for services are non-refundable once the service request has been confirmed and work has commenced.
However, refunds may be considered in limited circumstances at the sole discretion of PROBAY™ Limited.
4. Eligibility for Refund
A refund may be considered only and only in the following situations:
- Excess payment made due to technical or payment gateway errors.
- Duplicate payment made for the same service.
Note: Any refund request must be submitted within 3 days of the payment date.
5. Change of Service
If you wish to change the service you ordered for another one, you can request this change within 3 days of your payment.
6. Processing of Refunds
If a refund is approved, it will be processed within 7–10 business days and credited to the original payment method used for the transaction, unless otherwise agreed.
The Company shall not be responsible for any delays caused by payment gateways, banks, or financial institutions.
7. Platform Role Disclaimer
www.probay.in acts as a service platform for providing professional and compliance-related services.
The Company does not guarantee approval or timelines from any government authority, regulator, or third-party organization. Therefore, refunds will not be granted for delays or decisions made by such authorities.
8. Changes to Policy
www.probay.in reserves the right to update or modify this Refund Policy at any time without prior notice. The updated version will be posted on this Website.
9. Contact Information
If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at:
- Email: hello@probay.in
- Toll Free: 1800 12 12345
We aim to resolve grievances expeditiously.